Packages are generally dispatched within 2 days after receipt of full payment and are shipped via the most convenient delivery method for your area. Some delivery systems will allow online tracking, others will have no tracking available. All deliveries require a signature, if the delivery driver arrives to find nobody to sign for the package, a note will be left with a phone number where you can arrange for pickup of the parcel.
Most deliveries are complete within 2 working days of our dispatch. So the usual waiting time is 4 working days from payment of your order until you receive the goods.
We do not ship goods on weekends, Public Holidays. Different states also have different days for public holidays so please take that into account. Also industrial action and any other force majeure can affect the time of delivery. Sometimes if we have run out of stock the delivery time can be delayed, we will contact you and let you know the amount of delay and give you the option of waiting for items to be restocked or refunding your money.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Whilst all care is taking, accidents and other force majeure, can cause items to be damaged during transit.
Shipping and Handling costs vary per order. Depending on what state you are in we use a variety of different methods to get the product to you. Including but not limited to Australia Post and various couriers/delivery companies. We always attempt to have the products delivered to your door. But in the case of some remote areas this is not always possible.
The procedure from Australia Post and Courier/Delivery companies is to attempt to deliver the products once. If you or someone you nominate is not at the address a card with Australia Post or Courier/Delivery companies details will be left at the site. You will then need to contact Australia Post or the Courier/Delivery company for further delivery details.
Boxes are amply sized and your items are well-protected.